Questions & CLIENT POLICY

Preparations:

All would be needed is a 7 x 11 feet of working space

Payments:

CC: Square Reader will be used to take payments of any services.

***Cash & Checks are happily accepted. ***

(Accepts all major cards Visa, MC, Discover, AE & JCB)

 

Travelling/Redeemable's:

Anything over a 10 mile radius will be charged or added onto packages for $1.50/mile.

Aromatherapy can be added for $20 or 200 points

 

Bookings:

All Cards will be placed on file to reserve your spot

**All bookings will be placed with MassageBooks/WavesofOhana.com**

Any inquires E-Mail: WavesofOhana@Gmail.com

Call/Text: (773) 600-6968;Responses will be handled within a 24-48 Hour Notice.

 

Late Arrival

10 minute grace period. Appointment times are as scheduled and cannot extend beyond the stated time to accommodate late arrivals and will forfeit for the duration of planned session. Please be on time to your appointment. Anything 15+ minutes will be subjected to full pricing and will be paid prior to next session.

 

EX- 7pm-7:10pm is okay for accommodated session

  1. Continue with remainder of session; pay full pricing of said session

  2. Reschedule

 

Appointments

All appointments will be held with accountability through, MassageBook scheduling reminder through E-Mail, within  2 days prior to scheduled date a  personal call or text will be sent to fully confirm.

*Cards will be placed on file to secure appointment spots.*

Parking

Any valet parking the client will provide or be charged said reimbursement at the time or end of the appointment.

No-Show

If you forget or consciously choose to forgo your appointment for whatever reason you will be considered a “no-show.” Arriving 25 minutes late is considered “no show”.

You will be charged 60% the first time and moving forward  full for your “missed” appointment. This amount must be paid prior to your next scheduled appointment.

 

Sickness

Massage/bodywork is not appropriate care for infectious or contagious illness. Please cancel your appointment as soon as you are aware of an infectious or contagious condition. If it is within the 12-hour and 10 minute notice period, the cancellation fee may be waived.

Cancellations:

You may cancel your appointment without charge 24 hours prior to your scheduled appointment time.

**All No-Shows will be charged 100% (3 Hours or less)**

                                     

© 2017 by Waves Of Ohana. 

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